The Best Fitness App
Need help? Email mattbrowntheemail@gmail.com and we'll get back to you. You can also reach us from inside the app: SITE → Contact support.
Please include your account email, your device and iOS version, and what you were doing when the problem happened; it makes things much faster to sort out.
In the app, go to SITE → Settings → Delete Account. This permanently deletes your account and the health, nutrition, training and upload data attached to it. It cascades and cannot be undone, so export or note anything you want to keep first.
One exception, on iPhone: anything the app has already written to Apple Health (weigh-ins, meals, workouts, heart-rate samples) belongs to the Health app, not to us, and stays there after your account is gone. To remove it, open Health, tap Browse, choose the data type, then Show All Data.
Turn your strap on and wear it (most straps only broadcast once they detect skin contact). Open the WORKOUT tab and tap TAP TO PAIR, or go to SITE → Settings → Devices, then tap Scan for devices and pick it from the list. Straps that broadcast standard Bluetooth heart rate (Polar, Garmin, Wahoo, CooSpo and similar) work without any extra setup.
If you use a WHOOP, turn on Broadcast Heart Rate in the WHOOP app first, and make sure it isn't already connected to its own app or paired in iOS Settings; it stops broadcasting to other apps when it is.
Apple Health access is optional and off until you allow it. Check iOS Settings → Privacy & Security → Health → The Best Fitness App and confirm the categories you want are enabled. Health permissions are per-category, so it's common to have some on and some off.
Route tracking needs Always location access to keep recording when your screen is locked. Check iOS Settings → Privacy & Security → Location Services → The Best Fitness App. Low Power Mode can also suspend background tracking.
Photo estimates are exactly that: estimates. Every item is editable before you save it, and you can adjust the amounts or swap in a searched food instead. For packaged items, the barcode scanner is more accurate than a photo.
Tap Forgot password on the sign-in screen and we'll email you a reset link. If you signed up with Apple or Google, use that button instead; those accounts don't have a separate password.
This app records and summarizes information you enter. Reference ranges, calculated targets and anything the in-app coach says are general guidance, not medical advice, diagnosis or treatment. Always consult a licensed clinician about your health, and never disregard professional advice because of something you read here.
What we collect and who processes it is set out in full in our Privacy Policy.